frequently asked questions - FAQS

Frequently Asked Questions (FAQs) – Raphael’s Watches

1. What types of watches do you sell?

We specialize in luxury timepieces, including both modern and classic designs, curated for customers who value style, craftsmanship, and precision.

2. Are your watches authentic?

Yes. All our watches are 100% authentic and sourced from trusted suppliers. Each purchase comes with original packaging and certificates (where applicable).

3. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and costs vary by location. For details, please see our Shipping Policy.

4. How long does delivery take?

  • Standard shipping: 5–7 business days (domestic)

  • Express shipping: 2–4 business days

  • International orders: 7–14 business days, depending on customs clearance.

5. Can I return or exchange my watch?

Yes. You can return or exchange eligible items within 14 days of delivery, provided they are unworn, unused, and in original condition. Please check our Refund Policy for full details.

6. What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment options available at checkout.

7. How do I track my order?

Once your order ships, you’ll receive a tracking number via email. Tracking updates may take up to 24–48 hours.

8. Do your watches come with a warranty?

Yes. Most of our watches include a manufacturer’s warranty. Warranty details vary depending on the brand.

9. Are gift cards available?

Yes, we offer digital gift cards that can be purchased directly through our website.

10. How do I contact customer support?

You can reach us at:
📧 [Insert Email Address]
📍 [Insert Business Address]